FRENCH HOLIDAY GITES

Maison Vaslin | L’Ecurie | Vieille Maison | Le Grenier @ La Rue Vaslin

 

TERMS & CONDITIONS OF RENTAL

 

The following terms and conditions form the basis of your contract in relation to your booking at La Rue Vaslin. On making a booking it is your responsibility to read these and you agree to abide by them as governed by UK law. 

 

1. Making your Booking

A binding contract between you and the owners of the property exists when we receive your signed booking/rental agreement which accompanies these terms and conditions. 

 

2. Payment

The full cost of your holiday is illustrated in your accompanying corresponding invoice. You agree to pay the amount(s) promptly on or before the date(s) indicated. If you have not paid in full and on time we reserve the right to treat your booking as cancelled by you.

 

3. Changes or Cancellation by You

If you wish to make any changes to, or cancel, your booking at any time, you must notify us as soon as possible. Please see our cancellation / refund policy below (3a).

 

3a. Cancellations and Refunds

 

    Deposit Payments:                        

    As we incur charges from the time of your booking all deposit payments are non-refundable. Thereafter:

    Cancellations due to Covid-related Government-imposed travel restrictions:    

If cancelled due to Government imposed restrictions as a result of the Covid pandemic, and providing cancellation is made before two weeks of your arrival date, we will agree to move your dates within the calendar year (or within nine months of cancellation) with no penalty; or we will offer you a voucher refund of the full balance payment(s) which will be valid for 12 months. Please note that if a further cancellation is necessary then our standard cancellation policy (below) applies. 

0% refund if cancellation is made within two weeks of booking arrival date

    Cancellations for any other reason:

50% refund of balance payment(s) up to eight weeks before booking arrival date

0% refund if cancellation is made within eight weeks of booking arrival date

We strongly recommend that adequate insurance is taken out to cover your costs in the event of cancellation.

 

In all events of a cancellation we will:

  1. endeavour to re-sell your week(s). If we are successful in doing so, we will reimburse you 70% of your balance payment(s) less the cost of any advertising or promotion to sell it

  2. offer you an alternative date if you are unable to claim on your insurance. Dates offered will be at our discretion and will be subject to availability within a six month period from the date of your original booking arrival date. Such an offer will be made on a one-time only basis. Dates offered will exclude peak and high season weeks.

 

3b. Changes and Cancellation by us

In extreme circumstances will we need to make changes to, or cancel, your booking after it has been confirmed. Such reasons may include damage or necessary maintenance to the property that deems it unsuitable or unsafe. In this event we will tell you as soon as possible and we will endeavour to offer you alternative accommodation. If we cannot find alternative accommodation your deposit and any subsequent cleared payments in relation to your accommodation will be refunded in full. We regret we cannot pay any non-accommodation expenses, costs or losses incurred by you as a result of any change or cancellation and we recommend travel insurance is taken out by yourselves on making this booking.

 

3c. Force Majeure

In exceptional circumstances we may be forced by "force majeure" to change, cancel, or terminate your booking, or your stay after arrival. In these Booking Conditions, "force majeure" means any event which we could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, pandemics, fire and all similar events outside our control. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds, pay you any compensation or meet any costs or expenses you incur as a result. We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented and you suffer any damage or loss as a result of such.

 

We strongly recommend that you take out adequate travel and medical insurance, and holiday insurance. It is your responsibility to ensure that the insurance cover you purchase is adequate for your needs.  

 

4. Security Bond and Damages

You may be required to pay in advance a security bond with your final payment and, if applicable, this will be illustrated on your invoice. This is to cover any costs incurred as a result of damages or breakages. The bond is fully refundable providing you leave the property (which includes the house and gardens) in the same state of cleanliness and tidiness as on your arrival. Such costs may include (but are not limited to): £35 per hour for cleaning; £50 for each management call out charge as a result of a problem caused by you or any member of your party, or as reasonably deemed unnecessary; full financial costs recovery for breakages/damages and/or services required as a result of a problem caused by you/your party (eg. blocked toilet). Your security bond, or balance should there be cause for deductions, will be returned to you within 14 days after your departure 

 

5. Our Liability to You

We endeavour to provide your accommodation with good skill and care. We understand our obligation to you is to provide a clean property suitably equipped and as described in our literature and website advertising. If on arrival the property does not meet with this description you must inform us immediately. In booking, you understand that we are providing a self-catering property for the term of your rental agreement. As such we are not duty-bound to provide any household or catering provisions.We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from the fault or negligence of the person(s) affected or any member(s) of their party; or the fault or negligence of a third party not connected with the provision of your accommodation by us which we could not have predicted or avoided; or an event or circumstance which could not have been predicted or avoided even after taking all reasonable care. We aim to provide responsible, safe, accommodation. In booking you take on all responsibility for the welfare of yourself and your party members which may include people with disabilities. We are compliant with French pool safety regulations and there is at least one smoke alarm, a fire blanket and fire extinguisher in each property. While these are checked on a regular maintenance basis, you agree to take responsibility for an additional check on arrival. If any of these are faulty or misplaced, it is your responsibility to notify us, or our agents, immediately. You accept that these are sufficient safety measures and we cannot be held responsible for any accidents that may occur. You agree to take ultimate responsibility for your safety during your stay and for those guests listed on your booking form. We cannot be held responsible for any services that do not form part of our contract. This includes any additional services or facilities any other supplier agrees to provide for you (eg. outside catering, taxis). 

 

6. Pool

The pool complies with French safety rules. Currently, as part of our Covid-19 precautions, there is strictly a maximum of eight people around the pool at any one time. You agree to be responsible for your own safety and that of others in your party and agree that these are satisfactory safety measures. The pool is shared with other guests at La Rue Vaslin and you agree to abide by the pool rules set out in our advance and house welcome packs. We reserve the right to close the pool – without compensation – in the event of any safety issue arising or in the event of misconduct.

 

7. Property Description, Prices and Website Accuracy

The information and prices shown on our website and that of our agents and in various advertising may have changed by the time you come to book your stay. Whilst every effort is made to ensure the accuracy of information, regrettably errors do occasionally occur. You must therefore check all details of your stay (including the price and necessary property features) on booking.

 

8. Behaviour

Your accommodation is part of a small gite complex, and we respectfully ask all guests to respect the privacy of, and to have consideration for, other guests. If any person behaves in such a way as to cause or be likely to cause danger, upset or distress to any other guest or third party, or causes damage to the property, or in any way damage the reputation and/or goodwill of us as owners, we are entitled, without prior notice, to terminate the stay of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. You also agree to inform us immediately if the behaviour of a neighbouring guest is, in your reasonable opinion, unacceptable. For the comfort of all our guests, the property is strictly no smoking and no pets / animals are allowed on the premises without prior consent of us the owners.

 

9. Special Requests and Medical Pproblems

If you or any member of your party has a medical problem or disability that may affect your stay, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we reserve the right to decline your reservation or, if full details are not given at the time of booking, cancel without refund.

10. Complaints Procedure

In the event of any problems you must contact us or our managing agents by telephone or email on the day of your arrival. You undertake to do your best to resolve or minimise the problem to avoid any prejudices that could result. You are obliged to give us the time necessary to resolve the problem. All verbal complaints must be followed up in writing within seven days of departure. 

Please note that our properties are not official tourist structures, such as a hotel, but private dwellings. Being such, there are no standards or categories that are internationally recognised, and the property reflects the architecture and furnishings, the local traditions, and the personal taste of us the owners. Accordingly, you accept to take the property for the agreed rental period in the condition as us the owners provide.

 

11. Arrival and Departure

Your accommodation is available from 5pm on the day of your arrival and you are required to leave your accommodation by 9am on the day of departure. You agree to leave your accommodation in the same state of cleanliness and tidiness as when you arrived. A departure clean can be arranged for an additional fee (see invoice). If booking a departure clean, you agree to our cleaners and change-over team having access to your accommodation from 8am on the day of your departure.

 

If you have any questions arising from these terms and conditions, or have any special requests, please contact us at availability@frenchholidaygites.co.uk