TERMS AND CONDITIONS OF RENTAL
On making a booking you will be required to complete a booking form which will be sent to you together with an invoice and our full terms and conditions. The invoice will illustrate payments due, with the deposit being required within seven days to secure your booking. Typically, the deposit represents 20% of the agreed rental price.
The balance of payment is then due eight weeks prior to the start of your rental period. In the event that your booking falls within eight weeks, full payment is required within seven days.
The amount(s) must be paid promptly on or before the date(s) indicated. Payment should be made by crossed cheque, building society cheque(s), or by electronic bank transfer, details of which will be given on the invoice. If you have not paid in full and on time we reserve the right to treat your booking as cancelled by you. In this case we cannot refund any monies already paid by you, including deposit and any further stage payment(s) - please see paragraph below.
In booking one of our properties you agree to leave the property in the same state of cleanliness and condition in which it has been offered to you.
When booking a refundable security deposit of £100 (for the gites) and £250 (for the house) is to be paid by you with your final balance. This is for costs related to property/goods damage or service charges incurred by you or any member of your party. Examples of deductions that will/may be applied are:
£25 per hour - for additional cleaning required by our agents should the house not be left in the same condition of cleanliness and tidiness as found on your arrival.
£50 - for replacement linen (per set) in the event of stains and / or damage
£30 - for each management call out charge as a result of a problem caused by you or any member of your party, or as a result of negligence or lack of initiative.
Up to £250 - recovery costs for breakages and damages and/or services required as a result of a problem caused by you/your party (such as plumbing for a blocked toilet).
If no deductions are required your security deposit will be refunded in full to you 14 days after your departure from the property.
Arrival time is 4pm and you agree to leave the property by 10am on the date of departure. PLEASE NOTE INTERIM CHANGES FROM 1 JULY 2020 IN RESPONSE TO COVID-19 with arrival time strictly no earlier than 5pm and departure no later than 9am. Please click here to view our COVID-19 Response.
Should you need to cancel your stay once it has been confirmed, you must advise us immediately, confirming this either in writing or by email. Your deposit payment is non-refundable, and as we may be unable to resell your week(s), should a final balance payment have been made, you agree to forgo all such payments unless we are successful in reselling your week(s). We will do everything we can to try to resell your week(s) and if we are successful in doing so, you accept that we will refund to you 60% of the resale value less your original deposit payment and any other costs incurred by us in reselling your week(s).
We endeavour to provide your accommodation with good skill and care. We understand our obligation to you is to provide a clean property suitably equipped and as described in our literature and website advertising. We endeavour to make our rental properties safe, but in booking the property you take on all responsibility for the welfare of yourself and your party members which may include people with disabilities.
We are compliant with French pool safety regulations and endeavour to provide responsible, safe, accommodation. However, on booking you accept the condition of the property and its services. On arrival at the property, it is your responsibility to familiarise yourself with the property and to read the supplied house rules and guidance notes. These are important as they contain emergency telephone numbers, details of utilities and important notices.
The information and prices shown on our agents and various advertising websites, and in any literature, may have changed by the time you come to book your stay. Whilst every effort is made to ensure the accuracy of information and prices at the time of requesting the booking, regrettably errors do occasionally occur. You must therefore check all details of your stay (including the price) on your booking acceptance.
It is your responsibility to read our full Terms and Conditions which will be issued upon making a booking.
You agree by way of returning your booking/rental agreement form that you have read and understood these and agree to abide by them as governed by UK law.
French Holiday Gites
Holiday homes in the Loire Valley