On making a booking you will be required to complete a booking form which will be sent to you together with an invoice and our full terms and conditions. The invoice will illustrate payments due, with the deposit being required within seven days to secure your booking. Typically, the deposit represents 20% of the agreed rental price.

The balance of payment is then due eight weeks prior to the start of your rental period. In the event that your booking falls within eight weeks, full payment is required within seven days.

The amount(s) must be paid promptly on or before the date(s) indicated. If you have not paid in full and on time we reserve the right to treat your booking as cancelled by you. In this case the cancellation charges set out below will be payable. Payment should be made by crossed cheque, building society cheque(s), or by electronic bank transfer, details of which will be given on the invoice.

In booking one of our properties you agree to leave the property in the same state of cleanliness and condition in which it has been offered to you.

A refundable security deposit of between £50 and £250 (depending on the property booked) is to be paid by you with your final balance. This is for costs related to property/goods damage or service charges incurred by you or any member of your party. Examples of deductions that will/may be applied are:

£25 - £75 for additional cleaning required by our agents should the house not be left in the same condition of cleanliness and tidiness as found on your arrival. This may also include the cost of new bed linen in the event of stains and/or tears.£25 – for each management call out charge as a result of a problem caused by you or any member of your party, or as a result of negligence or lack of initiative.
Up to £250 – recovery costs for breakages and damages and/or services required as a result of a problem caused by you/your party (such as plumbing for a blocked toilet).

In the event that deductions from your security deposit will need to be made, you will be provided with a receipt as proof of charges made to us. We seek only to recover the same.  If no deductions are required your security deposit will be refunded in full to you 14 days after your departure from the property.

Arrival time is 4pm and you agree to leave the property by 10am on the date of departure.

Our Liability to you

We endeavour to provide your accommodation with good skill and care.  We understand our obligation to you is to provide a clean property suitably equipped and as described in our literature and website advertising.  We endeavour to make our rental properties safe, but in booking the property you take on all responsibility for the welfare of yourself and your party members which may include people with disabilities.

We are compliant with French pool safety regulations and endeavour to provide responsible, safe, accommodation.  However, on booking you accept the condition of the property and its services.  On arrival at the property, it is your responsibility to read the supplied house rules and guidance notes.  These are important as they contain emergency telephone numbers, details of utilities and important notices.

The information and prices shown on our agents and various advertising websites, and in any literature, may have changed by the time you come to book your stay. Whilst every effort is made to ensure the accuracy of information and prices at the time of requesting the booking, regrettably errors do occasionally occur. You must therefore check all details of your stay (including the price) on your booking acceptance.