TERMS AND CONDITIONS OF RENTAL
On making a booking you will be required to complete a booking form which will be sent to you together with an invoice and our full terms and conditions. The invoice will illustrate payments due, with the deposit being required within seven days to secure your booking. Typically, the deposit represents 20% of the agreed rental price.
The balance of payment is then due eight weeks prior to the start of your rental period. In the event that your booking falls within eight weeks, full payment is required within seven days.
The amount(s) must be paid promptly on or before the date(s) indicated. If you have not paid in full and on time we reserve the right to treat your booking as cancelled by you. In this case the cancellation charges set out below will be payable. Payment should be made by crossed cheque, building society cheque(s), or by electronic bank transfer, details of which will be given on the invoice.
In booking one of our properties you agree to leave the property in the same state of cleanliness and condition in which it has been offered to you.
A refundable security deposit of between £50 and £250 (depending on the property booked) is to be paid by you with your final balance. This is for costs related to property/goods damage or service charges incurred by you or any member of your party. Examples of deductions that will/may be applied are:
£25 - £75 for additional cleaning required by our agents should the house not be left in the same condition of cleanliness and tidiness as found on your arrival. This may also include the cost of new bed linen in the event of stains and/or tears.£25 – for each management call out charge as a result of a problem caused by you or any member of your party, or as a result of negligence or lack of initiative.
Up to £250 – recovery costs for breakages and damages and/or services required as a result of a problem caused by you/your party (such as plumbing for a blocked toilet).
In the event that deductions from your security deposit will need to be made, you will be provided with a receipt as proof of charges made to us. We seek only to recover the same. If no deductions are required your security deposit will be refunded in full to you 14 days after your departure from the property.
Arrival time is 4pm and you agree to leave the property by 10am on the date of departure.
Should you need to cancel your stay once it has been confirmed, you must advise us immediately, confirming this either in writing or by email. As we incur costs from the time we confirm your booking and may be unable to re-sell your period of stay, the following cancellation charges will be payable. Charges and percentages are based on the full rental fee
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